Supervisor, Operations
Chicago
Saturday, 13 June 2026
The Supervisor is responsible for large clients, has a holistic view of the clients’ objectives and processes, project manages key timelines and deliverables, and provides insight on staffing related to work scoped and financials. This is a hybrid role, requiring three days in-office each week. If you are contacted for an interview, your recruiter will discuss specifics with you, inclusive of any necessary reasonable accommodations. Responsibilities Your Impact Accountable for the lifecycle of financial deliverables from project start, job code creation, SOW generation, working media determination, changes of work, incremental funds, client accruals, invoicing, ad hoc reporting Monthly invoicing and client mandated financial documentation, including, but not limited to:client accruals, reconciliation requests (per client MSA), client-tracking software Expert at creating, relaying and abiding Client best practices in regard to scoping, invoicing, and financial tracking. Owns the revision or enhancement of those processes. Day-to-day point of contact for key client deliverables Accountable for the completion and accuracy of the financial deliverables calendar for internal and client deliverables. Responsible that internal team is kept apprised of status on all jobs by issuing timely and accurate documentation and correspondence: Drafts and updates billing calendars Organizes financial deliverables Route materials for internal review/approval, as needed Gather data Sends updates/notes/reminders to team Scoping Development of working media statements of work Development of all fee statements of work, including intercompany Can read and interpret Master Service Agreements (MS - As) Implements rollout of new systems and processes across client Qualifications Minimum of 3 years in operations or project management in a media agency setting 0 -1 year management experience (previous intern management experience is applicable) 2 years budget management experience operational tools and/or reporting Optional: HCP/ Pharma media experience (background can include planning or investment)