Perform advanced mechanical repairs, including engine performance, drivability, and electrical systems. Diagnose and repair brake systems, steering, suspension, complete 4-wheel alignments, and service heating and air conditioning systems to ensure optimal performance. Inspect vehicles to meet CarMax Quality Standards and maintain shop cleanliness per 5 S principles. Consult with customers on repair needs, explain services performed, and ensure clear communication. Review and close repair orders accurately, including labor, parts, and billing documentation. Manage parts inventory, receive shipments, and maintain proper stocking levels to support efficiency. Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area. Required Qualifications Completion of New Associate Orientation Training – Operations and Kronos Training for Hourly Associates. Where required by State/ Local law, maintain ASE Certifications in Steering and Suspension (A 4), Brakes (A 5), Heating Air Conditioning (A 7), Electrical (A 6), Engine Repair (A 1), Manual Drive Train and Axles (A 3), Engine Performance (A 8), and Automatic Transmission/ Transaxle (A 2) Ability to read, interpret, and record data accurately. Capable of performing multiple tasks in a fast-paced, high-energy environment. Physical capability to perform work, including lifting up to 50 lbs and standing or walking for extended periods, in a role that blends office and outdoor environments with potential exposure to noise and inclement weather; requires flexibility to work nights, weekends, and holidays, and adherence to CarMax uniform standards. Strong interpersonal, communication, and customer service skills, including active listening and professional phone etiquette.