Department: Orlando Health Ambulatory - Outpatient Rehab Status: Full-Time | 40 hours a week Shift: Monday - Friday, 8 am - 5 pm Title: Ancillary Scheduling, Registration, Patient Charge Specialist - - - Address of Practice: 1900 N ALAFAYA TRL ORLANDO FL32826 - - - Position Summary This position provides scheduling, registration and patient charge services to ancillary departments. All Inclusive Benefits (start day one) Health/ Dental/ Vision/ Life Insurance, Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/ Holidays, and more for full time and part time employees. Responsibilities Essential Functions - Effective pre-registration, registration and scheduling of multiple patient appointments. - Manages the multiple additions and cancellations of patient appointments. - Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information in appropriate hospital systems - Contacts appropriate payers/provider offices, verifying benefits and obtaining/documenting necessary authorizations. - Consistently and constantly reviews the schedules daily and communicates all changes to appropriate staff. - Responsible for entry of patient charges. - Acts as a liaison between the provider and patient to explain insurance benefits, co-pays, deductibles, and self pay portions. - Accurately communicates all procedure pertinent information including arrival time, location, and duration to the patient. - Performs check in and check out of patients. - Acts as a liaison to the clinical staff. - Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management including the transfer of patients from both outside and sister facilities. - Acts as a resource for training or mentoring of new team members. - Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs and on call responsibilities. - Attends and participates in department staff meetings and attends other meetings as assigned. - Represents and participates in department, facility, Patient Financial Services and corporate committees as requested by supervisor/department manager. - Responsible for reviewing and adhering to all corporate departmental and education initiatives. - Assists his/her supervisor/manager in planning and organizing department activities. - Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. - Maintains compliance with all Orlando Health policies and procedures. Qualifications Education/ Training Must be able to demonstrate reading, verbal and written communication, mathematical, and reasoning skills typically acquired through completion of a high school education. Licensure/ Certification None. Experience Two (2) years’ experience in financial, business office, or customer service environment required. Computer knowledge necessary.