Apply now » function view. Buttons() { document.get. Element. By. Id("custom. Btn. Div. Bk").style.display="inline-block"; } function hide. Buttons() { } Superintendent Customer Service II - 90361873 - Los Angeles Date: Jun 12, 2026 Location: Los Angeles, CA, US, 90012 #job-location.job-location-inline { display: inline; } Company: Amtrak Your success is a train ride away! As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees. Are you ready to join our team? Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future. Job Summary Provides leadership for customer service and terminal operations to ensure safe, compliant, and high-quality passenger experiences. Directs multiple customer service functions through subordinate managers, establishes service standards and operational priorities, and oversees performance, financial results, safety, and property management activities. Partners with senior leaders and external stakeholders to align customer service delivery with organizational strategy and regulatory requirements. Essential Functions - Establish and oversee customer service standards, performance metrics, and improvement initiatives across assigned terminals or districts to drive customer satisfaction and service reliability. - Lead, develop, and hold accountable subordinate managers and professional staff; set expectations for service delivery, safety culture, and operational discipline. - Ensure compliance with safety programs, environmental standards, operating rules, and regulatory requirements; evaluate risks and direct corrective actions. - Direct operating budgets and resource allocation for customer service and station operations, including property management and contracted services; monitor performance against financial and service targets. - Serve as a senior point of contact for internal partners, public agencies, and external stakeholders; align terminal operations with broader business and community objectives. Minimum Qualifications Bachelor’s Degree or equivalent combination of education, training and/or relevant experience. Plus 11 years of relevant work experience. Preferred Qualifications Bachelor’s Degree or equivalent combination of education, training and/or relevant experience. Plus 13 years of relevant work experience. Knowledge, Skills, and Abilities - Broad knowledge of passenger service operations, terminal management, and service delivery within a regulated transportation environment. - Ability to lead managers, influence senior stakeholders, and provide direction for complex, multi-site operations. - Strong understanding of safety management systems, environmental compliance, and applicable transportation regulations. - Ability to manage budgets, evaluate service and financial metrics, and use data to guide strategic and operational decisions. - Ability to communicate effectively with executive audiences and exercise sound judgment in high-impact service, safety, and operational decisions. The salary/hourly range is $163,000.00 – $211,140.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position. Health and Wellbeing Financial and Retirement Work and Family Life Support Health, Dental, and Vision Insurance 401 K with Employer Match Generous Paid Time Off Wellness Programs Railroad Retirement Benefits Paid Caregiving Days and Backup Care Health Savings Account Public Service Student Loan Forgiveness Fertility and Family Building Benefits No-cost Personal Health Advocate Student Loan Assistance Adoption and Surrogacy Assistance Medical Plan Opt-out Credit Tuition and Education Reimbursement Paid Family Leave Life Insurance Rail Pass Privileges Short- and Long-term Disability Insurance Employee Assistance Program No-cost Financial Advisor Sessions Commuter and Flexible Spending Accounts Learn more about our benefits offerings here. Requisition ID:166638 Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak. Relocation Offered:No Travel Requirements:Up to 25% You power our progress through your performance.