Project & Program Management. Lead and manage enterprise IT initiatives from inception through completion across the full project lifecycle Define project scope, timelines, resource plans, and success metrics; ensure alignment with institutional priorities Design and maintain detailed project plans, ensuring tasks are appropriately assigned based on team roles and skillsets Monitor project progress, milestones, and dependencies; evaluate both immediate deliverables and long-term outcomes against defined goals Manage project budgets, cost tracking, and staffing/resource allocation Identify, assess, and proactively mitigate risks; forecast potential challenges and remove barriers to successful execution Exercise sound judgment and decision-making by weighing risks, impacts, and trade-offs to guide project direction Manage changes to project scope, schedule, and costs while maintaining alignment with objectives Resolve complex, sensitive, or high-impact issues and escalate as appropriate within governance structures Ensure projects are delivered on time, within scope, and within budget Develop and maintain comprehensive project documentation and artifacts Deliver regular status reports, key metrics, and data-driven insights to stakeholders and executive leadership to support decision-making and strategic planning Business Analysis & Process Improvement. Analyze current business processes and system workflows to identify gaps and inefficiencies Gather and document business and functional requirements Assess how API integrations, data migration needs, and cloud architecture impact requirements, system design, and overall feasibility Lead process redesign efforts to improve efficiency, effectiveness, and user experience Conduct root cause analysis and recommend actionable solutions Use data, reporting, and KPIs to evaluate outcomes and support decision-making Stakeholder Engagement & Vendor Management. Serve as the primary liaison between IT teams, functional stakeholders, and external vendors to ensure alignment and effective project delivery Oversee project execution in partnership with vendor project managers/coordinators to maintain a collaborative, coordinated approach Work closely with cross-functional leadership and teams to develop solutions, address challenges, and adapt to competing priorities and constraints Identify potential obstacles and proactively engage executive sponsors or project leadership to remove barriers and maintain momentum Facilitate governance processes and lead discussions across committees and escalation channels to ensure timely decision-making Manage vendor relationships, including performance oversight, issue resolution, and escalation coordination Lead and support stakeholder engagement activities, including requirements discussions, working sessions, and status communications Coordinate with communication and training leads to align project delivery with change management efforts Provide guidance, support, and clear communication to project team members to ensure alignment, accountability, and successful execution Influence stakeholders across all levels of the organization and drive collaboration without direct authority Change Management & Communication. Develop and execute communication, training, and change management plans Create documentation and user guidance to support adoption Promote awareness of system changes and new capabilities Enterprise Systems & Application Support. Support the sustainment and optimization of enterprise applications, including SIS and related platforms Coordinate system updates, testing, and release activities Collaborate on integrations, data flows, security roles, and reporting across systems Evaluate system functionality and recommend enhancements aligned with business needs Perform other related duties as assigned.