Provides a full complement of reference desk and front-line service in all subject areas represented by the business library, in person and through online consultations. Provides assistance to small business owners and entrepreneurs in market research, in developing business plans, assessing the competitive market landscape, discovering patent information, and other research and business information. Promotes the use of business resources and collections through the creation of discovery tools and resource guides Develops, teaches, and hosts classes for the public, visiting classes, staff, and other groups in-person and through remote platforms such as Google Meet and Zoom. Provides customer assistance in the business and finance research process. Participates in outreach through off-site community or library events Assists with updates and content creation for web pages, Libguides, and training materials Assists with the promotion of business events and NYPL using social media and other tools. Assists with center operations, including Lib. Cal, and opening/closing procedures. Performs related duties as required. Required Education & Certifications. ALA-accredited Master’s degree in Library and Information Studies. Public Librarian’s Professional Certificate issued by the State of New York. Undergraduate Degree in business, finance, and/or economics, preferred, but not required. Required Experience. Experience in a public or academic library setting. Proficiency in a second language. Successfully demonstrated public service experience and the ability to work well with a diverse patronage. Experience conducting outreach to community-based organizations and government agencies. Experience working in the NYC small business community. Experience working with government information sources, including some knowledge of Patents and Trademarks, Census Bureau data, government data related to business activities, and law Required Skills. Successfully demonstrated knowledge of business, economics, or finance resources in electronic and print formats. Expertise in using and teaching business digital resources. Excellent interpersonal skills, including the ability to deal effectively and tactfully with patrons and staff. Demonstrated oral and written communication skills, including public speaking and presentation skills. Successfully demonstrated ability to work as part of a team. Strong organization and planning skills, including the ability to perform multiple projects or tasks simultaneously. Strong computer and other related technology skills, including MS Word, Excel, PowerPoint, Google applications, PCs, Macs, and e-reader devices. Demonstrated knowledge of computer services, including online searching, social media, reference resources, and databases Adaptability, flexibility, and willingness to engage in continuous learning. Oral, written and reading knowledge of one or more languages other than English preferred, but not required