Provides excellent service to members in a safe, enjoyable, and positive environment that promotes member wellness, engagement and healthy living in accordance with YMCA policies and procedures. Essential Functions: Promotes and incorporates the YMCA's five core values and character development model into all program activities. Assist members on the wellness floor and uphold safety standards. Monitors the wellness floor to ensure proper and safe use of the equipment. Responds to and reports accidents and incidents. Monitors the condition of the exercise equipment and reports any necessary repairs. Keeps the exercise equipment neat and orderly, including cleaning the equipment. Responds to member questions or concerns. Builds effective relationships with members; helps members connect with each other and the YMCA. Promote Personal Training and other programs offered. Maintains working knowledge of wellness and trends to provide effective information and support to members. Follows YMCA policies and procedures; responds to emergency situations. Reports suspicious and inappropriate behaviors and policy violations. Follows mandated abuse and incident reporting requirements. Meets timelines and deadlines related to supporting systems and employee compliance. Examples include, but are not limited to, UKG Ready for review and approval of time sheets. Attends mandatory trainings and meetings. Other duties as assigned by the supervisor. YMCA Culture & Cause Expectations Our mission and core values are brought to life by our culture. Its who are, who we aspire to be and how we show up every day. We are cause-driven. We dont just show up, we show up with purpose. As a cause driven leader you are expected to be: Welcoming-Accept neighbors eagerly, warmly, hospitably, and as equal participants. Nurturing-To care for, support, and help develop through encouragement. Hopeful-Take an optimistic or positive view of future outcomes. Determined-To devote full strength and concentrated attention to the cause. Genuine. To be honest and open in relationships with others. YMCA Competencies (Leader): Mission Advancement: Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising. Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other persons point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others. Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members. Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology. Qualifications: At least 21 years of ageCPR, First Aid, AED certifications, and Child Abuse prevention training upon hire. Previous related work experience preferred. Previous experience with diverse populations preferred.