Paradies Lagardère is an award-winning and innovative Airport Concessionaire. We are looking for passionate individuals to fill our roles in a dining environment that is diverse and inclusive. Our Dining Division is a true restaurateur. We are passionate about connecting with each of our guests on multiple levels. Our opportunities will find you immersed in a rewarding environment in our award-winning concepts that have kept travelers coming back year after year. Great Reasons to Work with Us Career advancement opportunities Fun Work Environment Medical Benefits Company Paid Time Off Premium pay for Worked Holidays 401 K Program On-line Learning system Associate recognition Programs Merchandise and dining discounts Transportation and parking space assistance DUTIES AND RESPONSIBILITIES The following are intended as basic requirements. Success will come to the individual who can expand upon these job requirements and truly provide a memorable experience. These requirements/functions may change throughout their employment. - Must have a passion for the guest! - Must say "Yes", "Please", and "Thank You"! - Must smile often! - Exceed First Class Service standards and behavior with guests, business partners, and peers. - Maintain a professional company image by adhering to all grooming and uniform guidelines, including slip resistant shoes. - Warmly greets, acknowledges, and takes guests drink and food order within 30 seconds of them entering the concept. - Operate coffee making equipment. Dismantling and cleaning machinery, as needed. - Prepare and present beverages according to established recipe and presentation standards. - Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system. - Handles money, processes credit and debit card, makes change, while complying with the company's Cash Handling and Loss Prevention Standard Operating Procedures. - Knowledgeable and enthusiastic about the restaurant's menu and products. - Ensure guest satisfaction and work to resolve any guest issues or concerns enlisting the assistance of a Manager, if necessary, immediately. - Respond to guest inquiries and requests in a timely, friendly, and efficient manner. - Assist with new team member training by positively reinforcing successful performance and helping as needed. - Support other areas of the restaurant as requested, such as seating customers, answering telephones, stock work, cleanup, and documentation. - Maintain a clean organized work environment that is free of safety hazards including trash, sweeping, mopping, and dishes. - Receive positive Secret Shopper scores. - Ask correct SMG related questions for positive comments. - Be compliant with all local, state, federal laws and regulation including those relating to food safety. - Other duties as assigned. POSITION QUALIFICATIONS: - Ability to work various shifts in a 7/365 team-oriented environment. - Excellent customer service skills and an ability to communicate effectively, in English. - Strong self-motivation, leadership, and organizational skills. - Positive interpersonal skills. - Self-starter able to prioritize and handle various tasks simultaneously. - Ability to adapt to changing priorities and unexpected situations. - Proficiency required in reading, writing and mathematics, in English. - Ability to lift a minimum of 25 lbs. perform essential job functions such as standing, bending, reaching, climbing on a ladder, and walking long distances. - Standing for long periods of time and the ability to work in an environment with varying temperatures.