We are seeking dependable loan professionals who take pride in doing quality work and genuinely enjoy helping customers navigate the loan process. This is a stable, non-commission role - there are no sales goals or quotas, and you will not be measured by how many loans you "sell." Instead, success in this position comes from providing consistent, accurate support and clear guidance to customers throughout their loan journey. This role is well suited for individuals who enjoy working in a structured, team-based setting and are committed to accuracy, follow-through, and accountability. You will be a good fit for this position if you bring a positive, professional attitude to your work every day and want to be part of a strong company culture. You will work in a call center environment (inbound and outbound calls), managing a pipeline of approximately 55-65 home equity and mortgage loan applications. You will guide customers from application through closing with timely follow-up, strong attention to detail, and exceptional service. You will be scheduled to work Monday through Saturday with a rotating day off. Responsibilities Manage and follow loan applications from origination through closing Provide proactive communication to customers regarding documentation and next steps Handle inbound and outbound calls related to new or existing applications Maintain accuracy and productivity while managing deadlines Work collaboratively with team members and other departments Requirements 2 years of current/recent experience taking home equity or mortgage loan applications Ability to understand the customer needs, ask for the business, and build rapport Experience managing a pipeline through closing (preferred) Strong organizational skills with the ability to prioritize a high-volume workload Excellent verbal and written communication skills, including a professional and friendly demeanor PC proficiency: experience with Mortgage Software preferred High School diploma or equivalent Bilingual skills are a plus