Amazon's mission is to be earth's most customer-centric company. One of the ways we do this is by empowering our operation teams with tools to best support our customers in times of need. The Amazon Customer Service User Experience Studio is seeking a Senior UX Designer to improve the operational tools which enable associates to solve real-world challenges before they even reach customers. Our studio is made up of a team of smart, passionate designers, user researchers, UX writers, UX program managers, product managers, and developers to drive a design process that always works backward from the customer. You'll do great in this role if you are:- Passionate about creating elegant, simple to understand designs- Able to balancing customer experience, business goals, and technical constraints- Excited to dig into challenging problems and ask a lot of questions to get to the root of the problem- Have advanced knowledge of emerging AI/ ML applications in user experience. Key job responsibilities- Lead end-to-end design for a brand new customer service tools, from concept to launch- Partner with product, engineering, and research teams to deliver impactful solutions- Lead design reviews and workshops to align stakeholders and drive decisions- Create user interfaces that reveal meaningful patterns to users- Develop and validate solutions through user research and iterative testing- Build compelling narratives that connect customer insights to business opportunities- Experiment with innovative tools and UX best practices to drive and define new ways of working. A day in the life. You'll partner closely with product managers, engineers, UX researchers, and operations leaders to deliver cohesive solutions and scalable mechanisms that increase collaboration between partners. You will present and defend design decisions to senior leadership, ensuring prioritized outcomes while influencing product roadmaps and organizational goals through design excellence and customer insights. About the team. You want to be part of something great. You love being part of a highly collaborative and high-energy team that isnt afraid to swing for the fences or exceed expectations even on tactical projects. You geek out over customer experience, tech and commerce and believe that no experience is perfect unless it delights customers in unexpected ways. You are a maker who believes the only way to sell your strategic vision is to craft exquisite design artifacts. Internal job description. Basic Qualifications- 7 years of design experience- Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices- Experience in delivering design solutions for projects of large scope and complexity- Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar. Preferred Qualifications- Experience defining and maintaining design patterns and UX standards- Experience applying scrum to visual or UX design processes- Experience with hands-on visual design- Experience working with stakeholders to plan and execute programs that are strategic in nature.