Assists the Manager on Duty with the coordination of activities of associates within the department while maintaining the highest standards and levels of customer service. Essential Duties and Responsibilities: Oversees, monitors and participates in the preparation and service of food and beverage items while adhering to company food standards for presentation, sanitation and safety while meeting HACCP and OSHA guidelines; ensures portion control. Follows work procedures and expedites workflow to ensure efficient meal service to all service areas. Directs and participates in the overall sanitation and safety of the facility and associates in accordance with company standards and government regulations. Oversees the productivity and breaks of associates and communicates performance issues to management. Helps onboard and train associates; may conduct pre-service meetings. Properly handles cash; completes daily, weekly and monthly reports, including weekly inventory, cash reports and production records. Responds to customer needs and requests; resolves customer concerns. Assists in menu planning and ordering procedures using appropriate company programs and initiatives. Performs other duties as assigned. The Benefits We are always looking for ways to invest in our people both inside and outside of work to help them achieve their full potential. Both full-time and part-time associates are eligible for the following benefits: Opportunities for Training and Development Retirement Plan Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program In addition, full-time positions also offer the following benefits to associates: Medical Dental Vision Life Insurance/ AD Disability Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Maryland, Washington State, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. Wage. Transparency. Chartwells. HED.pdf Because this position requires you to perform services in an educational facility, there may be periods when the Company does not require you to perform work (such as winter and summer breaks when food service needs decline or cease). Any such periods during which you do not perform work on the Company’s behalf may be unpaid and deemed a temporary layoff. However, depending on business needs, you may be required to work year-round, potentially at a different location during break periods. Business needs may vary from year to year. Our Commitment to Diversity and Inclusion.