WHAT DOES A TAX SERVICES REPRESENTATIVE (TAX SERVICES CLERK I) DO? Resolves problems and complaints arising from customer, interpersonal conflicts, errors, or misunderstandings related to the work to promote customer satisfaction. Gathers qualitative and quantitative information from individuals, records, and/or files in order to process the information, answer questions, solve problems, etc. Researches, checks, compares, and analyzes qualitative and quantitative information contained in various documents and forms to verify the accuracy and completeness of the information contained therein. Indexes, codes, and cross-references records or files (e.g., numerically, alphabetically, by subject) in order to facilitate access and retrieval. Files and/or posts information, and/or stores materials according to a pre-established coding scheme by inserting the information into the appropriate forms or files, or materials in the accurate location to facilitate their access and retrieval. Performs mathematical calculations using a hand-held calculator or a computer and appropriate software (e.g., spreadsheet or database) to verify information or make determinations. Prepares a variety of documents using a computer and word processing, spreadsheet, database, email application and/or established templates in order to effectively communicate information to various individuals. Interacts with a variety of individuals (e.g., coworkers, supervisors, members of the public, financial institutions, title and escrow companies, other County departments, other public agencies, authorized tax agencies) when sharing information, requesting assistance, answering questions, gathering information, etc. in order to communicate information, gather information, and provide assistance. Operates various office machines and/or equipment incidental to the performance of other duties (e.g., printing information retrieved from files, calculating fees, sharing information). Opens, prepares, and sorts property tax and/or miscellaneous County department payments by hand or using a high speed mail opener. For additional examples of job duties, refer to Los Angeles County's Tax Services Clerk I classification (Item #1366). Requirements REQUIREMENTS TO QUALIFY:Option I: One year's specialized clerical - experience at the level - - of Los Angeles County's class of Intermediate Clerk - - - answering questions and giving information to the public concerning such matters as regulations and procedures, and preparing and filing legal forms, applications, and permit requests. Option II: One year's experience at the level - - of Los Angeles County's class of Account Clerk I - - - - , performing accounting clerical work of examining, processing, and maintaining property tax or financial records and documents. Option III: Completion of 60 semester units or 90 quarter units at an accredited college - - - - - AND six months experience in an assignment which required extensive contact meeting and dealing with the public. SPECIAL REQUIREMENT INFORMATION: - Specialized clerical work involves difficult and responsible office work having broad working knowledge of a special subject matter or office procedure and practice. - - At the level of: You may still qualify even if your job title isn’t exactly the same as the ones listed. What matters is that your experience is at a similar level — meaning your job involves similar responsibilities, requires comparable skills and knowledge, and takes place within a similar organizational structure. Please provide a clear explanation of your experience to demonstrate that it is at the appropriate level. - - - In the services of the Los Angeles County, an Intermediate Clerk, under general supervision performs specialized clerical duties requiring a working knowledge of specialized subject matter and the specialized clerical functions involved. Performance of assigned duties requires initiative and independent judgment within procedural and policy limits. Note: Refer to Los Angeles County's Intermediate Clerk classification (Item# 1138) for additional classification details. - - - - In the services of the Los Angeles County, an Account Clerk I, under general supervision performs accounting clerical work in the maintenance of accounting records within a comprehensive established framework of procedures. Note: Refer to Los Angeles County's Account Clerk I classification (Item# 0577) for additional classification details. - - - - - To receive credit for your education, include a legible and official copy of all relevant documents, such as your diploma, transcript, or letter/certificate from an accredited institution within seven (7) calendar days from filing your application. The document should show the date the degree was conferred and be in English. If not in English, then translation is required. International degrees must be evaluated for equivalency to U.S. standards if not listed in the International Handbook of Universities or World Higher Education Database. For more information on our standards for educational documents, please visit: SDS - Inter/dhr/070812 PPG 123.pdf. If you are unable to attach the required documents, please email them to ttcexams@ttc.lacounty.gov. Please include your name, exam number, and exam title. Applications submitted without the required documentation will be rejected as incomplete. We do not accept password-protected documents. Ensure documents are unlocked before attaching to your application or sending to the exam analyst. ENDORSEMENT OF COUNTY QUALIFICATIONS:Employees who wish to qualify using experience gained in county classifications that are not at the level of the classification listed above must provide verification of qualifying out-of-class experience by providing official documentation of additional responsibility bonus, out-of-class bonus, temporary assignment bonus or reclassification study with CEO Classification with your application at the time of filing or within seven (7) calendar days from filing your application. Employees do not need to submit such verification if they hold or have held a position at the level of the classification listed above. LICENSE REQUIRED:A valid California Class "C" Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS:2 -Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.