This position interacts directly with client families during their time of need and is responsible for creating and maintaining a premier level of client family satisfaction. Essential Functions Ensures that the client families and/or other persons entering the office receives the information or assistance that they require. Assists the Team in the movement of the casketed deceased and other related items in and out of the visitation area, funeral home chapel, church or other place of service. Ensures that public spaces such as lobby, chapels, restrooms and reception/rest areas are clean and prepared prior to, and at the conclusion of, scheduled services. Responsible for assisting client families in and out of limousine with special emphasis and attention provided to the handicapped and elderly. Assists in funeral services and visitation including greeting visitors, coordinating pallbearers and parking. Other duties as assigned. Competencies Communication Proficiency. Teamwork Orientation. Detail Orientation. Thoroughness. Customer Service Orientation. Time Management. Required Education, Experience, Certifications and Licensure Four-year degree or equivalent combination of education and experience preferred. Minimum of 1-year experience in client relations or related field. Valid state issued driver's license in good standing and acceptable driving record. Additional Eligibility Qualifications Attend and perform work in a professional and courteous manner in accordance with the employer's requirements. Demonstrated willingness to participate in growing market share through community involvement. Able to read, write and speak English fluently. Bilingual is a plus. Ability to communicate effectively with internal, as well as external customers, community leaders, and grieving client families. Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations. Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise. Maintains a positive attitude and working environment through organization and communication. Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment. Supervisory Responsibility This position has no direct supervisory responsibilities.