The Sr. Manager of Fixed Income Trade Support (FITS) provides leadership and overall direction to the FITS team and represents FITS on various cross functional firm initiatives. The incumbent is responsible for managing the team, including on-going change within the team to ensure continuity and quality of service delivery. Additionally, the incumbent is responsible for managing the ongoing balance of advocating for efficient process design AND excellent service delivery for new support requests. The Sr. Manager also works closely with the Director of Trade Support and other senior business partners to ensure that FITS’s capabilities appropriately align to the ongoing and changing needs of the firm. What will you do? Lead and manage the department to ensure overall performance meets or exceeds the established industry and company standards for service, innovation, and professionalism. Apply in-depth understanding of how Fixed Income Trade Support business processes support trading activities to drive work on continuous improvement efforts relating to reducing risk and increased efficiency. Ensure department procedures, process maps, reference materials and system guides are accurate and up-to date, and all team members are aware of any new system functionality changes and document modifications. Keep abreast of industry regulations, trends, and technologies. Manage and oversee team members in the effective and accurate performance of the functions within the department to provide consistent, quality service and minimize risk. Provide training, coaching, recognition, and development for the department members, fostering teamwork and planning for succession. Manage escalated scenarios to closure. Execute oversight activities for complex exception-based and/or highly specialized department deliverables and processes to ensure controls are effectively managing work quality, mitigating risk, and aligned to regulatory adherence. What do you need to succeed? Must-have 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 5 years of securities, banking, technology and/or job specific industry experience 7-10 years prior securities, banking, technology industry and/or job specific related experience. Securities license 7 and 99 (or able to obtain license within 120 days)5 years demonstrated and sound managerial experience leading and managing a team. Strong understanding of fixed income trading and regulatory reporting processes/requirements. Ability to work toward solutions within a complex operating environment. Excellent communication skills – both written and verbal. Nice-to-have. Ability to work effectively in situations involving rapid change, shifting priorities, and/or simultaneous demands. Advanced problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes. Proven change leadership and change management skills. Fully proficient with MS Office (Word, Excel, PowerPoint, and Outlook)What’s in it for you?