William Green Building (WGBL)30 West Spring Street. Columbus, 43215-2256 A Little About Us:With roughly 1,500 employees in seven offices across Ohio, BWC is the state agency that cares for Ohio workers by promoting a culture of safety at work and at home and ensuring quality medical and pharmacy care is provided to injured workers. For Ohio employers, we provide insurance policies to cover workplace injuries and safety and wellness services to prevent injuries. Our Culture:BWC is a dynamic organization that offers career opportunities across many different disciplines. BWC strives to maintain an inclusive workplace. We begin by being an equal opportunity employer. Employees can participate in and lead employee work groups, participate in on-line forums and learn about how different perspectives can improve leadership skills. Our Vision:To transform BWC into an agile organization driven by customer success. Our Mission:To deliver consistently excellent experiences for each BWC customer every day. Our Core Values:One Agency, Personal Connection, Innovative Leadership, Relentless Excellence. BWC’s core hours of operation are Monday-Friday from 8:00 am to 5:00 pm, however, daily start/end times may vary based on operational need across BWC departments. Most positions perform work on-site at one of BWC’s seven offices across the state. BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00 am or as late as 8:30 am. Flex-time schedules are based on operational need and require supervisor approval. What Our Employees Have to Say:BWC conducts an internal engagement survey on an annual basis. Some comments from our employees include:BWC has been a great place to work as it has provided opportunities for growth that were lacking in my previous place of work. I have worked at several state agencies and BWC is the best place to work. Best place to work in the state and with a sense of family and support. I love the work culture, helpfulness, and acceptance I've been embraced with at BWC. I continue to be impressed with the career longevity of our employees, their level of dedication to service, pride in their work, and vast experience. It really speaks to our mission and why people join BWC and then retire from BWC. If you are interested in helping BWC grow, please click this link to read more, and then come back to this job posting to submit your application! What You’ll Be Doing:Evaluate employer account activity to resolve financial discrepancies by analyzing complex account balances, billing information, and related account issues and determining appropriate actions for correction, resolution, collection, or certification to the Ohio Attorney General’s Office. Engage with employers to address delinquencies or coverage lapses by initiating communication (telephone, email, or written correspondence) to discuss payment arrangements and resolve outstanding issues. Support internal teams with complex account analysis by providing detailed financial breakdowns using tools such as Excel and Cognos for challenging cases (e.g., accounts with multiple billings certified to the Attorney General) and preparing information for internal or external review. Provide testimony in compliance and enforcement proceedings by appearing as a witness and explaining outstanding balances or non-compliance in cases involving potential liquor license suspension. Manage and route incoming inquiries and transactions by reviewing, processing, and assigning correspondence or requests to ensure timely completion. Perform financial research and adjustments on employer accounts by identifying needed corrections, initiating adjustment requests, and updating account records accordingly. Administer dishonored payment processes by handling related correspondence, determining the appropriate coverage status, and updating policy records based on payment outcomes. Position Descriptions: P - Ds/20067448.pdf P - Ds/20066883.pdf.