This position works in collaboration with the department supervisor (and analysts where applicable) to ensure that the department is working to a high degree of accuracy, completeness, and timeliness staying compliant with all applicable requirements (e.g., internal processes/policies, government laws/regulations, contracted payer requirements, etc.). Provides daily work direction and assistance to assigned staff to ensure that quality and productivity is maintained at a high level. Trains and supports new and existing staff on policies, procedures, and applicable regulations. Provides reporting on completed productivity/quality audit results and other department metrics. Identifies and recommends system and process improvements to resolve issues and increase workforce effectiveness. Required Qualifications:Education, Experience or Equivalent Combination:3 years closely related experience in a health care revenue cycle environment. Knowledge, Skills, and Abilities:Strong critical thinking and problem-solving skills. Existing (or demonstrated ability to acquire) expert knowledge of the processes and resources of the department, PFS, and PNHS - Strong leadership qualities, including professionalism, composure and a positive attitude Proficient with Epic. Moderate personal computer proficiency with word processing, spreadsheets and email Working knowledge of typical office equipment Preferred Qualifications:Education, Experience or Equivalent Combination:Associate or bachelor’s degree. Degreed candidates with less than 3 years of experience may be considered. Knowledge, Skills, and Abilities:Experience with Microsoft Suite (e.g., Word, Excel, Outlook).