Research, Requirements & Documentation (40%)Develop business process documentation surrounding features and workflows; aligning with IT documentation. Assist business units with maintaining policy, procedure and/or process documentation related to systems and software development based as user stories and features are delivered. Document and investigate project or program requirements through collaboration with stakeholders, team members, and business partners. Collaborate with business and/or technical subject matter experts (SMEs) to capture and chronicle business needs, features, and requirements. Understands and documents an overarching framework and mapping of data and workflow integrations as it relates to the product roadmap and backlog. Record and refine business process requirements into optimal software workflows. Translates complex technology and solutions concepts into clear, digestible business appropriate language; creates images, graphics or charts that provide exceptional clarity for or add impact to otherwise complex material. Coordinate and/or complete field and customer research projects/activities as assigned. Research end-user suggestions to supply information as to business value. Testing, Training Support & Systems Support (40%)Test final development and delivery of user stories and features throughout the Program Increments. Develop and maintain system user documentation and content which supports the creation and/or updating of training content or materials. Support the development of user training materials, tools and content. Sys Admin and/or support of the TRIMEDX product management software platform. Team Development & Customer Satisfaction (20%)Creates and fosters an environment of innovation; helps to remove roadblocks and advocates and drives change management and adoption of behaviors and practices. Collaborate with IT Product owner(s) to clarify communication channel between business and IT Development. Work with teams to support continuous improvement and implementing corrective actions as defects are identified. Provide training and mentoring to team members. Brief solutions management team on statuses, risks, and blockers; including taking the role of champion for work and projects which are assigned. With the oversight of one or more solutions managers, clearly communicate best practices, roadblocks, timelines and/or risks to all parts of the business as appropriate. Travel Expectations. Participate in field site visits for process mapping and/or requirements gathering. Attend industry conferences, seminars and other events related to the clinical engineering and/or software development space. All other duties as assigned. Skills and Experience. Minimum of 2-3 years of B 2 B software product management, product owner, project management, and/or technical writer experience required; specific knowledge and/or experience with TRIMEDX, healthcare, clinical engineering and/or medical device service management software will be considered favorably and in lieu of direct product/software experience. Understanding of Agile development and software design processes preferred. Experience with both web and mobile application development a plus. A proven track record of process mapping, visual process/workflow development, technical writing and/or technical oriented business communications is required. Strong written, verbal and presentation communication skills. Experience indirectly coordinating and managing the work of others. Attention to detail. Clear and organized written communication. Process-oriented thinker. Familiar with IT or Product Management concepts, tracking and applications (ex. Aha, Jira, Rally, Confulence, etc)Experience/knowledge of TRIMEDX business, Healthcare, and/or specific functional areas is a plus. Capability to identify, develop and serve all clients to the highest level of satisfaction. Ability and experience to develop, track, and manage metrics to ensure compliance and performance to expectation. Competence with business and strategy development processes including technical solutions, marketing/communication, sales, and business relationship management strongly preferred. Proficient in the use of Microsoft Office applications required; including Excel, Word, PowerPoint, Visio, Outlook and Project. Education and Qualifications. Bachelor’s degree required#LI-Hybrid. At TRIMEDX, we are committed to cultivating a workplace culture where every associate feels valued, supported, and empowered to thrive. This culture reflects our belief that our people are our foundation, their well-being is essential, and shared success is built through meaningful work, recognition, and opportunities for growth.