Provides a full range of front desk activities within an outpatient area or clinic. Coordinates all aspects of overseeing the front office, to include ensuring appropriate scheduling appointments, collecting and recording patient demographic and financial information, and filing and collecting payments from responsible parties. Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values. What you will do. Schedules outpatients for tests, appointments, treatments and/or procedures. Accurately schedules all patients for appropriate procedures. Demonstrates utmost courtesy, empathy and responsiveness when answering the telephone. Interviews patient or physician’s office staff providing patient instruction regarding test preparation. Answers the telephone and screens calls in a timely, courteous manner. Obtains information required for response to the caller. Direct calls as appropriate to other parties, and/or takes accurate messages. Engages patients throughout the registration process to create a welcoming and positive patient experience. Gathers and enters patient demographic data and insurance information within HIPAA guidelines. Performs thorough insurance verifications to ensure insurance issues are addressed. Verifies appropriate information via in person or telephone & reconciles key insurance related fields for accuracy/completeness. Collects necessary patient co-payments, deposits or deductibles for visits. Complies with policy for the management of payments received on site. Determines cost of service, collects payments, and provides patient with receipts. Communicates hospital's financial policies to all patients. Obtains pre-certifications and pre-authorizations. Investigates errors, suggest changes and/or implement solutions to encountered problems. Completes tasks related to billing for office visits and procedures. Ensures documentation is completed for accurate charge entry and billing. Determines appropriate account types. Assigns primary and secondary insurance billing status as needed. Provides information to patient regarding patients’ financial responsibility for services rendered and the practice’s policies regarding filing of insurance claims. Performs general office duties with the department. Education/ Formal Training Requirements. Required - High School Diploma or Equivalent Work Experience Requirements. Required - Administrative or clerical 1-3 years Preferred - inpatient/outpatient registration, scheduling, insurance verification/authorization Knowledge, Skills and Abilities. Knowledge of outpatient office and general office procedures and practices. Must be proficient in the Microsoft Office program or programs (Word, Excel, PowerPoint) as indicated in the specific function within the department. Skill and proficiency in performing secretarial responsibilities such as typing and letter composition. Skill and proficiency in oral and written communication including spelling, grammar, punctuation, and composition. Proficient in use of basic office equipment; multi-line phones; and data entry. Demonstrated organizational skills with ability to set priorities and meet deadlines. Ability to evaluate problematic situations and be able to adapt, respond to, and/or notify/advise appropriate staff in order to resolve the situation/issue. Demonstrates discretion in dealing with confidential information and sensitive issues. Proven record of providing excellent customer service both internally and externally. Supervision Provided by this Position. There are no supervisory or lead responsibilities assigned to this position.