The Representative II is responsible for following Federal, State and Local guidelines and works directly with patients and clinical teams for delivery of services to include but is not limited to: registration, scheduling, verification of insurance, collection of patient payments, the patient experience and communicating with internal departments. The Representative II is proficient in the application and systems that may include but not limited to: Affinity, Passport, Chartmaxx, EPIC and/or other supporting information systems. The Representative II will have extensive knowledge in all roles of registration for the area they support. Provides feedback to leadership regarding opportunities and goals for the department. Volunteers and assists leadership in special projects. Acts as a resource and provides guidance to new employees, offering assistance and direction to less experienced team members. Education and Experience High School diploma or equivalent required. Minimum one (1) year clerical experience, medical terminology, including filing, computer skills and basic telephone skills required. Minimum one (1) year medical front office experience, preferably within an acute healthcare system environment required. High level of computer keyboarding skills for data input required. Basic knowledge of Microsoft Office Suite, including Outlook, Word and Excel required. License Required N/ A License Preferred N/ A Certifications Required N/ A Certifications Preferred N/ A