The Consumer Service Representative serves as the primary contact for our consumers, responsible for providing outstanding customer support and service. This role involves independently solving a variety of challenges with limited supervision and handling incoming telephone calls or emails efficiently and accurately. Inquiries will include product troubleshooting, sales orders, warranty replacements, and product specifications. This representative is meeting or is trending towards meeting their required KPIs and consistently delivers excellent customer service, makes recommendations to meet consumer needs, and promotes products to ensure company growth and profitability. This role requires continuous learning and adaptability and is the foundation for the skills needed to be successful within the department. This position plays a key role in demonstrating a favorable image of the organization, maintaining brand integrity, and contributing to the overall success of the company. Answers phone and e-mail inquiries to ensure consumer satisfaction by a variety of methods within the established guidelines. Checks inventory and issues of replacements and/or credit to consumers for damaged or defective products. Provides product information, including product features and benefit information to the consumer. Accurately logs all calls or emails into CRM (Kustomer or Oracle based). Responds to consumer e-mails. Follow up with consumers, including making outbound calls. Skills needed to be successful in this role: Consumer Goods Customer Service experience. Experience with Bluetooth, App, and Wi-Fi connectivity devices . Excellent verbal and written communication skills . Ability to understand and follow oral and written instructions. Working knowledge of Microsoft Office applications (Word, Excel, Project, Power Point). Ability to sit for extended periods of time. Ability to take 12 calls per hour. Must be dependable and prompt. Minimum Qualifications: High School Diploma or General Equivalency Degree 1 years in call center or retail experience Authorized to work in the United States on a full-time basis In Colorado, the standard base pay range for this role is $15.16 - $ 20.00. This base pay range is specific to Colorado and may not be applicable to other locations. Actual salaries will vary based on several factors, including but not limited to location, experience, skill level, and performance. The range listed is just one component of the total compensation package for employees. Benefits: Salary Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance. Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you. #Li-cv 1#LI-HYBRID For more information about Helen of Troy, visit You can also find us on LinkedIn, and Glassdoor.