University Human Resources (UHR) advances the mission and values of W&M by advising and collaborating with W&M leaders to recruit, engage, and support an exceptional, well-rounded workforce. We provide programs, assistance, and consultation at the campus, team, and individual levels to foster a productive environment in which employees can flourish. The HR Solutions Center Coordinator and Data Analyst plays a key role in the University Human Resources (UHR) function and serves as the initial point of contact for general HR questions and Workday personnel action support throughout the entire employee lifecycle, from new hire to separation. The HR Solutions Center Coordinator and Data Analyst plays an essential role in supporting daily operations and will frequently serve as the first point of contact for schools, departments, and employees across W&M. This position delivers key support in multiple areas, including responding to employee inquiries and concerns, providing guidance on routine personnel actions and processes, recognizing complex situations and directing them to the appropriate HR team members, ensuring accuracy of employee data, and coordinating timely critical data corrections. To succeed in this role, the HR Solutions Center Coordinator and Data Analyst must develop a fundamental understanding of UHR and Department of Human Resources Management (DHRM) policies, employee benefits, payroll and timesheet guidelines, and Workday Human Capital Management (HCM). A working knowledge of Ellucian Banner is helpful for situations where reviewing and retrieving historical data will promote accurate and effective problem-solving. The ability to quickly absorb and apply increasingly complex, highly nuanced information related to more complex employee actions and processes is a key competency for this role. The ability to adapt swiftly as priorities shift is a valuable skill within this deadline driven environment. Additionally, strong verbal and written communication skills, and the ability to work both independently and collaboratively within UHR as well as with University stakeholders is essential for success in this position. Job Description:Required Qualifications:Prior relevant Human Resources or similar administrative experience in a professional, demanding environment. Demonstrated ability to effectively perform work of a sensitive and confidential nature which requires access to information that directly relates to employees. Strong written and verbal communication skills and the ability to interact with a wide range of internal and external constituents along with a commitment to providing exceptional customer service. Ability to read and understand policy, and to follow procedures. Strong problem-solving and analytical ability. Strong organizational skills and attention to detail, with the ability to carry out multiple competing and changing priorities within a deadline-driven environment. Demonstrated ability to perform mathematical calculations accurately. Excellent judgement and the ability to work as an effective part of a small team. Preferred Qualifications:Post-secondary education and/or specific training in Human Resources such as Transactions or Talent Acquisition. Substantive knowledge and experience with an HR information system such as Workday or Ellucian Banner is highly preferred. Proficiency in a variety of computer software programs including MS Office (specifically Word, Excel, Outlook, and Teams) is highly preferred. Experience with preparing and analyzing reports from an HR information system. Experience supporting two (2) or more HR functional areas (e.g. Compensation, Benefits, and/or Talent Acquisition) is highly preferred. Previous experience working for a Commonwealth of Virginia state agency, particularly in higher education.