Performance Analytics & Root Cause Diagnosis Own global carrier performance scorecards (weekly and monthly) across inbound and outbound flows Analyze transit times, cost, service levels, and exceptions to identify root causes of delays and variability Segment performance by lane, carrier, region, and service type to isolate issues and opportunities Translate analysis into clear, actionable insights with quantified business impact Continuous Improvement & Implementation Proactively identify and propose high-impact transportation improvement opportunities Support the execution of prioritized initiatives in partnership with the Global Shipping Manager Contribute to initiatives such as last-mile communication enhancements, carrier platform improvements, and process simplification Track results post-implementation and ensure initiatives deliver measurable performance gains Global Program Tracking Maintain a centralized, structured view of all global shipping initiatives Ensure clear visibility on timelines, ownership, and success metrics Proactively flag risks and support resolution to keep initiatives on track Data & Tooling Development Partner with Data and Product teams to define requirements for dashboards and reporting tools Translate operational needs into clear, actionable product and data requirements Support testing and validation of new tools and enhancements Improve data capture, integrity, and consistency across transportation workflows Cross-Functional Problem Solving Work across Client Experience, Supply Chain, and Finance to resolve operational issues Support carrier-related escalations with a structured, data-driven approach Contribute to broader efforts to improve the end-to-end delivery experience IDEAL EXPERIENCE & COMPETENCIES 1–2 years of experience in an analytical or operational role (logistics, consulting, or similar). Strong analytical capability; advanced Excel required, experience with data visualization tools a plus. Ability to break down complex problems, structure analysis, and drive to clear conclusions. High ownership mindset with a bias toward execution and follow-through. Strong attention to detail and comfort working with large datasets. Clear, concise communicator able to translate analysis into action. Interest in global operations, logistics networks, and continuous improvement. The proposed base salary for this position ranges from $55,000-$62,000. In addition to base salary successful candidates are eligible to receive a discretionary bonus, as well as a competitive benefits package. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. To view our Candidate Privacy Notice for the US, please click here. To view our Candidate Privacy Notice for the UK, Hong Kong, France and Switzerland, please click here.