This position provides care coordination, funding oversight, and supportive services to program participants. Primary duties include but are not limited to the following: - Understand the minimum standards, policies, and requirements of the Pathways to Success Program. - Maintain an active caseload of program participants. - Contact new referrals within established program timeframes. - Complete intake assessments and eligibility screenings for participants seeking assistance. - Assess participants' educational, vocational, housing, transportation, healthcare, and supportive service needs. - Develop individualized service plans that identify goals, barriers, resources, and action steps. - Provide ongoing case management and supportive services to participants. - Process funding requests and ensure expenditures comply with program guidelines and funding requirements. - Track, monitor, and manage participant funding allocations and expenditures. - Maintain accurate financial records, invoices, receipts, and supporting documentation related to participant assistance. - Coordinate and monitor educational assistance, housing support, transportation assistance, employment supports, and other approved services. - Maintain regular contact with participants to assess progress, identify barriers, and ensure successful service engagement. - Connect participants to community resources and supportive services. - Assist participants in navigating educational systems, workforce development programs, housing resources, healthcare systems, and other community services. - Monitor participant progress toward educational, employment, housing, and personal development goals. - Track program outcomes, participant engagement, service utilization, and performance measures. - Complete case notes, contact notes, funding documentation, and all required program records according to documentation standards. - Assist with grant reporting, data collection, audits, and quality assurance activities. - Conduct outreach and marketing activities to promote program awareness and participant engagement. - Develop and maintain relationships with referral sources, educational institutions, employers, housing providers, community agencies, and stakeholders. - Represent the program at community meetings, outreach events, resource fairs, and stakeholder meetings. - Participate in supervision, staff meetings, training, and professional development activities. - Complete ongoing reviews and audits of participant files and documentation to ensure compliance. - Follow all policies and procedures for the program and organization. - Perform other duties as assigned by program leadership to support organizational and programmatic goals. Collaborative Partnerships - Participate in team meetings related to consumers receiving services. - Collaborate with internal CHRIS 180 programs to ensure coordinated service delivery. - Work with external agencies and providers to support comprehensive care for consumers. - Make appropriate referrals to community resources addressing health, education, employment, and social service needs. - Attend required meetings including RBWO meetings and Child and Family Team Meetings (CFTM), or provide written updates when necessary. - Advocate for consumers and families when coordinating services with external organizations. Documentation and Compliance - Maintain accurate and timely documentation of services in accordance with CHRIS 180 policies and regulatory requirements. - Complete billing documentation and service notes as required. - Maintain detailed client files in compliance with organizational and state standards. - Protect the confidentiality of consumers and families at all times. - Adhere to CHRIS 180 Code of Conduct, Code of Ethics, and applicable Georgia regulations. - Maintain all required certifications and training and submit documentation to Human Resources as required. Community-Based Service Delivery - Provide services in community settings including homes, schools, neighborhoods, and public housing communities. - Support outreach and engagement efforts within the community. - Maintain flexibility in providing services across programs, grants, and contracts including MAAC, PSSF, CCFA, SOC, and Wraparound services.