Facilitate end-to-end Non-standard Clinical Performance Guarantee (PG) processes, including intake, business and RFP responses, tracking, and approval. Partner with Sales, Underwriting, Product, and Clinical teams to analyze results and communicate risks and opportunities. Provide subject matter expertise on PG processes, contract language, and reporting requirements. Provide Medical and Dental Census rating reports by analyzing, scrubbing, coding, and loading census data to support Underwriting rating and quoting activities. Support Supplemental Health Solutions Underwriting through preparation of census files and pre-sale documentation. Operations Analyst (OA) Responsibilities:Manage and maintain a limited book of business. Perform routine maintenance, report preparation and/or issue resolution efficiently. Complete Rate Action Forms (RAF). Interact with matrix partners in the coordination/accurate completion of RA - Fs to effectively communicate sold plan information. Settlement Production. Produce accurate timely year end settlement financials and Form 5500 reporting for our clients. Beyond core production, you are expected to embrace a high performance culture through teamwork, personal development and accountability. Customer service skills will be used to build and maintain effective relationships with Underwriting and Sales partners. You will become involved in committees and projects to drive process improvements and efficiencies across the organization. You will utilize your organizational skills and attention to detail to ensure timeliness, quality, and accuracy standards are achieved on all work. What you need to do the job:Ability to manage multiple priorities in a fast paced production environment. Proven ability to work under tight deadlines. Excellent written and verbal communication skills. Excellent time management skills. Strong problem-solving skills. Strong analytical skills and ability to interpret data. Team player with a proactive and positive attitude. Ability to develop cross-functional relationships. Detail oriented with strong organizational skills. Customer-focused mindset with ability to build relationships. Requirements:Bachelor’s degree or 2 years in customer service, preferably in healthcare or equivalent fields. Experience in healthcare, insurance, underwriting support, or financial operations preferred. Ability to work independently and within a collaborative group. Proficiency in Microsoft Office, including Excel. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10 Mbps download/5 Mbps upload. For this position, we anticipate offering an hourly rate of 23 - 35 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About Cigna Healthcare. Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.