The primary function of this position is to staff the 24-hour Security Operations Center (SOC). The SOC handles emergency and non-emergency communications from security staff, hospital staff, law enforcement, visitors, and other emergency services via radio, telephone, computer, email, camera, in-person, or via any other medium. Vital functions of this position include: customer service, multi-line phone management, Computer-aided Dispatch (CAD) documentation, and effective, timely communication. Perform other duties as assigned. EXPERIENCE DESCRIPTION: Prior security, dispatcher or other relevant experience or education is required. Computer-aided Dispatch system experience is preferred. Prior dispatch experience in mid-sized department /emergency services, preferred. EDUCATION DESCRIPTION: High School diploma or equivalent is required. College is preferred. TRAINING DESCRIPTION: ICS training, TERT certification, IAHSS Certification, HAM radio operator. Training may be site specific. SPECIAL SKILLS DESCRIPTION: Ability to work in a fast paced demanding environment. Ability to multi-task. Excellent customer service skills. Computer literate. Perks & Benefits at Froedtert Health Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following: Paid time off. Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities. Academic Partnership with the Medical College of Wisconsin. Referral bonuses. Retirement plan - 403 b. Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics. Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.