Position is open until filled. Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members$700 Referral Bonus Program ($350 at 90 days $350 at 6 months) - for Team Members who refer new applicants. Discounted Casino bus tickets Discounted RTD Eco. Pass. Hot meal served by the Leadership Team once a month 20% discount for Starbucks, Ara Spa, and all food outlets 100% Colorado Gaming License reimbursement after 90 days of employment Hotel discounts available at all 43 PENN properties, plus discounts on goods and services. Education reimbursement program and Annual Scholarship Program Career development opportunities Responsibilities include: Responsible for front desk operations overnight, including Front Desk & PBX agents, and Bell staff in the performance of their duties. Serves as a leader for employees while fostering teamwork, high Team Member morale, motivation, and open communication. Coaches and develops Team Members using a consistent, approachable demeanor while clearly articulating expectations. Provides direction and support for all staff members to achieve department goals and objectives. Ensures all Front Desk Team Members receive proper training with emphasis on detail, to provide service levels consistent with Ameristar's standards. Helps to maintain and enhance a safe, secure, and comfortable environment for our guests and Team Members. Supervises the overnight shift of the Front Desk and telecommunication via customer contact and supervision of Team Members, ensuring 100% guest satisfaction. Oversees customer check-in/check-out. Conducts all cash handling in accordance with cash handling policy and monitors variances on a daily basis. Monitors telephone communication via call monitoring system. Authorized to verify pre-approved room comping levels and authorized to change incorrect information. Processes discrepancy reports, rate variations and credit reports. Works with Housekeeping and Casino Marketing to ensure timely guest check-in and maximum occupancy. Coordinated VIP arrivals and ensured all arrangements were confirmed prior to arrival. Ensure all eligible card holders are pre-registered, and room checked prior to arrival. Monitors volume to ensure fast, friendly, and efficient service. Ensures that guest problems/complaints are managed in an effective, courteous manner. Performs the night audit for date roll. Ensures that all Front Desk staff behavior and appearance are in compliance with established policy. Maintains knowledge of hotel, community, and special events to accurately provide guests with needed information. Performs duties of Front Desk Agents and other Front Desk and Services Team Members as needed. BRING US YOUR BEST. Strong computer skills with proficiency in Microsoft Word, Officer, EXCEL, and LMS preferred. Must be able to stand/walk 100% of shift. Ability to sustain a high level of confidentiality and professionalism. Ability to maintain a high level of energy. Demonstrate strong leadership and organizational skills. Ability to communicate written and verbal information effectively. Ability to provide excellent customer service skills. Must be able to work a flexible schedule including overnight weekends, holidays, and fluctuating days off. High school diploma or equivalent required, college degree preferred . years of experience in the hospitality industry in a supervisory capacity required. Knowledge of casino/hotel industry preferred. Bi-lingual abilities are preferred but not required.