The incumbent in this position is responsible for the day-to-day intake and processing of public complaints and inquiries regarding issues regulated by the Division’s program areas. This includes: Identifying and applying specific portions of the Florida Statute with regard to allegations made against an association; Reviewing evidence provided to determine if the evidence is sufficient to move forward with an investigation. Making calls to witnesses, complainants, and respondents to obtain verbal and written statements; Preparing written letters to complainants and respondents; Preparing detailed investigative reports to outline each allegation that was investigated; Maintaining a wide range of general knowledge of the Department and other agencies’ functions in order to provide referral information to the public as needed; Effectively monitor case load to ensure cases are processed in a timely manner; Communicating with the supervisor daily. Conducts case and non-related case travel. Knowledge, Skills & Abilities: Knowledge of Microsoft Office software. Knowledge of investigative techniques. Ability to read, interpret, and apply statutes and administrative rules to specific fact scenarios. Ability to conduct fact-finding interviews and take statements. Ability to collect and analyze evidence. Ability to conduct thorough investigations. Ability to write accurate investigative reports. Skilled with attention to detail and critical thinking. Skilled with strong oral and written communication. Skilled with customer service etiquette. Minimum Requirements: Two years of investigative experience in researching and analyzing statutory issues. Two years of preparing investigative reports. Valid Florida Driver’s License Case and non-related case Travel Preferred: Bachelor's Degree from an accredited college or university; OR Associate's Degree from an accredited college or university and two years investigative experience; Bilingual in both English and Spanish. The Benefits of Working for the State of Florida: “Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including: State of Florida retirement package: 3% employee contribution required. Nine annual paid holidays and one personal holiday Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida Ability to earn up to 104 hours of paid sick leave annually. The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees. The State of Florida provides a $25,000 life insurance policy to eligible employees. Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc. Tax deferred medical and childcare reimbursement accounts are available. Tuition waiver program to attend an approved State of Florida College or University For additional benefit information, please visit the following website: - - - Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application. - - - Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status. NOTE: This position requires a security background check, physician assessment, drug screening, and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check. Applicants are required to apply through the People First system by the closing date, by applying online. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call 1-877-562-7287. The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes.