Client & Service Leadership. Model Kate Spade Service behaviors and selling standards; lead a high-energy, client-focused environment. Drive omni-channel and virtual selling; ensure clienteling through client books, outreach, and loyalty programs. Empower the team to personalize experiences and resolve customer issues effectively. Lead customer data capture to support marketing and repeat business. Team Development & Leadership. Recruit, onboard, and develop diverse talent; provide coaching and manage underperformance. Set clear goals, review KPIs (traffic, conversion, UPT, AUR), and coach to results. Act as Store Leader in their absence; foster an inclusive, motivating culture. Build community networks to support recruiting and brand awareness. Sales & Business Planning. Own store sales plans and forecasts; create action plans to address business opportunities. Inspire the team to exceed performance standards across all selling channels. Partner with corporate teams to analyze market data and optimize strategies. Brand & Visual Standards. Champion Kate Spade’s aesthetic and philosophy; maintain brand and operating standards. Execute visual directives and ensure an impeccable store environment. Communicate sell-through, stock trends, and customer feedback to improve results. Operational Excellence. Oversee opening/closing procedures, cash handling, and facility security. Manage schedules and payroll budgets; adjust staffing to business needs. Ensure compliance with policies, safety, and loss prevention standards. Support inventory management, cycle counts, and shipment accuracy. Manage live stream shopping sessions and leverage social media trends to drive engagement. Requirements:2 years of retail management experience (fashion/lifestyle or comparable environment). A combination of education and experience will be considered. Strong leadership communication, and organizational skills. Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; experienced with retail systems. Ability to analyze selling reports, identify trends, and react quickly. Strong English language proficiency. (for EU)Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays). Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.