Demonstrates commitment to professional growth and development for self and others. Collaborates with all team members to provide skillful, personalized, quality, and supportive care for all patients. Identifies quality issues and implements improvement strategies utilizing evidence-based research. Assists in the day-to-day activities of the clinic, to ensure efficient workflow and operations. Communicates pertinent information to members of the patient care team. Attends departmental and organizational meetings as required. Supports and participates in performance improvement activities. Understands and follows policy and procedure. Provides quality internal and external customer service. Possesses communication skills strong enough to participate with the team, manage conflict, and work successfully with the public. Has ability to perform accurately and quickly in a busy, stressful environment, setting priorities as to duties. Sets limits when dealing with angry, hostile, or sometimes verbally or physically abusive patients and families to ensure a safe, respectful environment that will support the delivery of care. Effectively copes and strives for balance when caring for dying, acutely/chronically ill patients and families. Provides individualized assistance with patient activities of daily living, as appropriate. Performs vital signs as needed and reports abnormal findings as indicated. Assists the RN with patient mobility and utilizes lift equipment, as needed. Assists with cleaning clinic rooms between patients, as needed. Performs other duties as assigned. Secretarial / Front Desk Reception: Clerical duties. Greet and check-in patients; communicate arrival to clinical staff. Answer phones, take messages, file and distribute reports. Collaborates with appropriate departments, as well as physicians’ offices, to get documentation or information to facilitate diagnostic and procedural coding. Manages the patient’s medical records by scanning documents for the day, into the appropriate sections in patient’s chart. Assists the supervisors and manager with department organization. Communicate new orders or procedures. Prepare daily patient charts. Scheduling:Receives information via fax, electronic file or phone and inputs into computer so all critical information is transmitted and communicated correctly, helping to ensure the best possible patient outcome. Work with nursing staff and management, to ensure accurate information is provided in the most effective manner when scheduling patients. Ensures orders have the required components including prior authorizations, specialty pharmacy information, and diagnosis statements/codes to ensure timely scheduling. Communicate immediately with clinics if this is not complete. Communicate with registration, regarding appropriate encounter types. Communicate appointment schedules to both staff and patients. Arrange transportation as required. Provide procedure time information to the clinic staff, supervisors, and others requiring scheduling information. Work with Interventional Radiology to schedule appointments in OPNC for pre and post procedures and ensures appropriate time needed, to ensure safe patient care. Understands system and resource capacity and communicate any scheduling issues to the appropriate people; is responsible for capturing all the required elements pertinent to all appointments. Billing/ Medical Records: Works closely with registration, to create accurate encounter types for the patient. Scanning into EHR: all prescriptions, admission face sheet, consents. Maintains knowledge of current medical record requirements for dept. and applies knowledge of policies and procedures related to medical record information, confidentiality, release of information and historical data. Each caregiver is responsible for implementing SJRMC’s Service Standards into their daily work Safety, Courtesy, Effectiveness, and Stewardship.