Through verbal or written communication and knowledgeable questioning, determines customer needs and provides the information or assistance required. Accurately answers customer questions by using the resources of the library. Questions are answered face-to-face, by telephone, or via email. Provides informal training to patrons in the use of library resources, including electronic resources and library equipment. Operates a personal computer with assigned software including the library’s ILS and discovery layer, the Internet, office software, and online databases. Assists customers in using the equipment resources of the library. Plans and arranges workload and establishes priorities to complete scheduled, assigned work within the parameters and deadlines assigned by supervisor. Maintains daily order and safety. Consistently enforces library standards and rules of safety and conduct. Delivers work products and services with responsiveness, courtesy, and tact in personal interactions with customers and staff. Observes and follows established city and department policies and procedures in the conduct of the job. Performs other similar assignments and projects as required. May serve as an Emergency Worker. MINIMUM QUALIFICATIONS:High School diploma or equivalent; and Two (2) years of public library work experience; or An equivalent combination of education, training, and work experience that produces the knowledge, skill, and ability to perform the essential duties and responsibilities of the position may be considered. Must be able to pass a pre-employment criminal background check. Preferred Qualifications:Bachelor’s degree. KNOWLEDGE, SKILLS, ABILITIES:Knowledge of general library principles and procedures to perform the essential duties of the position. Knowledge in the field of literature and literature reference sources and the ability to apply that knowledge to perform the essential duties of the position. Intermediate knowledge of computer operations, word processing and spreadsheet software, and troubleshooting; basic skills in computer operation and the ability to access and retrieve needed information using the computer and assist and instruct customers in the use of library computer equipment. Excellent customer service skills; ability to effectively and courteously communicate and interact with customers and staff members who request information and services. Customers may occasionally be angry, argumentative, or disagreeable. Ability to establish and conduct verbal communications through speaking and listening.